Whether you’re shopping for a new medical malpractice policy or need proof of insurance for an upcoming work event, professional liability insurance is one of many administrative tasks a busy clinician needs to cross off the list.
Getting the right medical malpractice coverage should be easy and efficient, but that’s not always true. Too often, securing insurance can prove too troublesome and time consuming. At a recent wellness therapy conference, William Sullivan, executive vice president of CM&F Group, met a former nursing client who found cheaper insurance online for her new IV therapy side hustle. She shared the digital certificate with Sullivan only to discover that she had the wrong insurance and a plan that would cost much more if she made a claim. “She was insured as a home infusion therapist, which is an entirely different healthcare specialty, and had a claims made policy and a $1,000 deductible,” says Sullivan.
The incident underscores the importance of understanding your insurance policy. Taking the time to speak to a medical malpractice insurance advisor can make the difference between getting the right insurance for your practice and exposing yourself to unnecessary risk.
The team at CM&F Group prioritizes customer service and streamlining the process, making it simple for clinicians to obtain the right coverage quickly, with minimal hassle.
Seamless and speedy access to coverage
On the CM&F website, clinicians can select and purchase professional liability insurance coverage within minutes. The system is straightforward and seamless so clinicians can purchase coverage online, even outside of business hours.
Users who need more information or want to verify they have the right coverage can ask in the chat to receive a live response immediately or, at most, within 24 hours. Clients are often surprised to receive the email and even phone number of an agent available to jump on a call to go over any specific questions.
The difference CM&F Group clients experience is apparent in the over 8,000 reviews:
“Their customer service, website and ease of use is by far the highest standard you can expect. Obtaining a certificate takes little effort on their platform and the entire package takes less than five minutes. Not only are they cost-effective, but the coverage goes beyond just an insurance policy. They support their clients beyond 100% in the event there is an occurrence,” says Christopher B.
Proof of insurance coverage is available in real-time or within one business day, while many competitors can take up to a week. This swift turnaround gives clinicians peace of mind, knowing they are protected without unnecessary delays.
Direct and responsive professional liability insurance support
What sets CM&F apart from its competitors is its personalized, responsive customer service. Unlike many companies that create barriers between customers and agents, CM&F ensures direct access to their team.
After receiving a quote, clients are connected with a point of contact through email. They are provided with a booking link, enabling them to schedule a 30-minute consultation for any follow-up questions at their convenience. Clinicians who seek more support are on a first-name basis with their insurance agent. A client, Kelly, was initially hesitant about her coverage but found clarity after speaking to Eric Sugerman, an agent at CM&F Group. “I am so happy I scheduled a call with Eric and wish I had done it sooner. He is kind, knowledgeable and helpful. I appreciated his ability to break down insurance types and scenarios into layman’s terms while also walking me through the bigger picture so that at the end of our call, I left confident, knowing I had proper coverage and protection for my license,” she says.
This direct communication model is highly unusual in any industry today. A personal touch differentiates CM&F Group’s service, making securing your insurance feel less like a transaction and more like a partnership. “People tell me all the time at conferences that we are the only people who respond,” says Sullivan.
Why speed and service matter in insurance
As the adage goes, time is money, especially for busy healthcare providers. CM&F Group’s rapid response and customer-centric approach make the entire process more efficient. A provider who needs last-minute proof of insurance to work at a weekend community health fair or a sporting event doesn’t have time to wait until Monday to get the necessary paperwork. CM&F Group’s team is committed to customer service by being responsive and making getting insurance easy. This allows clinicians to focus on what matters most — caring for patients.
Whether you’re a healthcare practitioner just starting out or a seasoned professional, CM&F Group’s commitment to speed, accuracy and personalized service ensures you have the right coverage when you need it most. With near-instant proof of coverage, direct access to experts, and a seamless online experience, CM&F Group has set a new standard for what clinicians should expect from their medical malpractice insurance provider.
Click here to get started with professional liability insurance designed for your profession.
